Terms of Service

1. Gratuity Policy

The quoted rate includes all applicable fees and taxes, but does not include tolls or chauffeur gratuity unless
otherwise stated.
Sedans & SUVs — Airport and Point-to-Point Service:​
You may tip your chauffeur in cash. If no cash gratuity is provided, a 20% gratuity will be added to the final
bill.
All Sprinter Services:​
A 20% chauffeur gratuity is automatically included, regardless of service type.
Hourly & Charter Service — All Vehicles:​
A 20% chauffeur gratuity is automatically included.

2. Cancellation & Change Policy

Cancellations

• Sedans: At least 24 hours’ notice
• SUVs and Sprinters: At least 48 hours’ notice
• Buses: At least 2 weeks’ notice

Cancellations made after these deadlines are subject to the full reservation charge.

Reservation Changes

• Sedans: At least 12 hours’ notice
• SUVs and Sprinters: At least 24 hours’ notice
• Buses: At least 1 week’s notice

Changes requested after these deadlines are subject to availability and may result in additional charges.

3. Weather Conditions

During snow or severe weather, if road conditions are not suitable for sedan service, your reservation may be
upgraded to a four-wheel-drive SUV for safety.
The applicable SUV rate will apply to the reservation.

4. Surface Transportation Charge (STC)

A Surface Transportation Charge (STC) is applied to reservations to help cover operating expenses such as
airport fees, fuel, and other transportation-related costs.
The STC is a company service charge and is not a chauffeur gratuity.

5. Luggage Policy

Luggage capacity varies by vehicle type and the number of passengers traveling.
All luggage must fit safely within the vehicle’s designated cargo area. For safety and regulatory reasons,
luggage cannot be placed on passenger seats or in areas that may obstruct the driver or passengers.
Customers are responsible for selecting a vehicle with sufficient capacity for both passengers and luggage.
If the selected vehicle cannot safely accommodate the entire party and luggage, a larger or additional vehicle
may be required and additional charges may apply.

6. Waiting Time Policy

Complimentary waiting time is provided as follows:

• Point-to-Point, SeaTac Drop-Off & Private Airport Pickups: 15 minutes after the scheduled pickup time
• Cruise Terminal Pickups: 30 minutes after the scheduled pickup time
• SeaTac Domestic Arrivals: 45 minutes after the flight arrival time
• SeaTac International Arrivals: 90 minutes after the flight arrival time

Any applicable waiting time charges will be added to the final bill.

7. Deposit Policy

All deposits are non-refundable unless otherwise stated in writing.

8. Mechanical Breakdown / Service Interruption

In the event of a mechanical breakdown or other vehicle-related service interruption, Seattle STS will make
reasonable efforts to provide a replacement vehicle or alternative transportation.
The company is not responsible for circumstances beyond its reasonable control. Any service adjustment or
compensation will be determined based on the circumstances of the trip.

9. Vehicle Damage & Cleaning Policy

The customer is financially responsible for any damage caused to the vehicle by the customer or any member of
their party during the reservation.
Applicable charges may include:

• Carpet or seat burn: $200 per occurrence
• Excessive cleaning or sanitation: $250
• Other damage: Charged based on the actual cost of repair or replacement

Any applicable damage or cleaning charges will be added to the final bill.

10. Passenger Conduct & Smoking Policy

Smoking and illegal drug use are strictly prohibited in all vehicles.
Passengers are expected to behave in a safe and respectful manner and must not interfere with the chauffeur’s
ability to operate the vehicle safely.
Seattle STS reserves the right to terminate service without refund in cases of illegal activity, threatening or
unsafe behavior, excessive disruption, or intentional damage to the vehicle.
Any fines, damages, or additional costs resulting from a passenger’s actions are the responsibility of the
customer.

11. Personal Belongings & Lost Items

Customers are encouraged to check the vehicle for all belongings before exiting. If an item is found, we will
make reasonable efforts to return it to the owner.
Additional delivery or shipping charges may apply for the return of lost items.

12. Vehicle Capacity / Passenger Limits

For safety and legal compliance, vehicles may not carry more passengers than their designated seating capacity.
Customers are responsible for selecting a vehicle that can safely accommodate the total number of passengers in their party.
If the passenger count exceeds the reserved vehicle’s capacity, a larger or additional vehicle may be required and additional charges may apply.

13. Additional Charges

Your reservation confirmation reflects the expected charges based on the information available at the time of booking.
Additional charges may apply when incurred during service, including:

• Early/Late Service Fees
• MEET&GREET
• Additional Stops
• Waiting Time
• Tolls
• Parking Fees
• Other charges resulting from changes or additional services requested during the trip

Any applicable additional charges will be added to the final bill.

14. Early / Late Service Fee

Reservations with a scheduled pickup time between 11:30 PM and 4:30 AM are subject to an additional $20 Early/Late Service Fee.
This fee applies due to service being provided during overnight and early-morning hours.

15. Meet & Greet Service

Meet & Greet service is available for an additional charge:

• Sedans: $30
• SUVs: $40

Your chauffeur will meet you inside the designated pickup area with a personalized name sign and assist you
with your luggage.

Thank you for choosing Seattle STS Town Car & Limo Service.

Seattle STS Town Car & Limo Service​
(877) 340-3434​
(206) 420-3400​
www.seattleststowncar.com​
[email protected]